Admin dashboard
Single-pane-of-glass for the on-call admin. Today, Apr 25 · all times in UTC · displayed in clinic's local timezone where applicable · Multi-province: timezone follows the clinic's registered province
Active clinics
42
+6 this month
Verified pros
187
+24 this month
OWNER ONLY
MRR (April)
$3,420
+18% vs Mar
OWNER ONLY
Annualized run rate
$41K ARR
Pre-PMF
Invoice Challenge
Founder-led agency markup analysis · 5-slot weekly capacity
3
Active analyses
of 5 slots
2
Slots open
CTA: Submit invoices
4
Waitlist depth
Contacted in order
11
Completed
Lifetime analyses
for-clinics.html CTA state: Currently "Submit your invoices →" (2 slots open). Automatically switches to "Join the waitlist — we analyse 5 per week" when all 5 are filled. Phase 2: self-serve auto-calc removes cap entirely.
Active queue
| Clinic | Status | SLA |
|---|---|---|
| Bower, Red Deer | In analysis | Due May 14 |
| Riverbend, Calgary | Invoices requested | Due May 15 |
| Gaetz Avenue, Red Deer | Complete | ✓ Done |
Waitlist (4 clinics — contact in order)
#1 Northland, Edmonton
#2 Sunrise Valley, Red Deer
#3 Maple Ridge, Calgary
#4 Aspen, Red Deer
Operations queue · needs your attention
All items SLA-tracked. Sorted by oldest first.
7 signups in review queue — oldest pending 18h, SLA 24h.
Pricing override needs dual approval — Maple, Edmonton, $59 platform fee (below Multi rate). Requested by S. Patel, awaiting your sign-off.
1 subscription past-due (3+ days) — Cottonwood, Lethbridge ($99/mo Clinic Pro). Auto-suspends in 4 days.
Verification queue clear — 0 pros awaiting manual review. Auto-verification at 94% pass rate this week.
Recent platform activity
| Time | Event | Subject | Detail |
|---|---|---|---|
| 4 min ago | Shift filled | Bower, Red Deer | PRO-7F2K9M · RDH · Apr 23 hygiene shift |
| 12 min ago | Signup | Reid, Red Deer Centre | New clinic · Calgary · auto-verified |
| 1h ago | Override request | Maple, Edmonton | Below-Multi rate · awaiting dual approval |
| 2h ago | Subscription | Northland, Edmonton | Clinic Pro $99/mo · annual switch |
| 3h ago | Direct Hire | Sunridge, Calgary → PRO-3R9XBK | $10,200 conversion fee · 12% (0–4 shifts) |
| 5h ago | Flag | Auto-flagged signup | IP/device collision · admin review queued |
| Yesterday | Tier change | Bower, Red Deer | Solo → Growing (auto, rolling 30d) |
System health
App uptime (30d)
99.97%
Postgres CPU
23%
Stripe webhooks
All processing
Verification API
CRDHA + CDSA OK
Email deliverability
98.6%
AI inference cost (mo)
$22.40
Customers
All clinic accounts. Click any row for the full customer drawer.
| Clinic | Tier | Subscription | MRR | Shifts (30d) | Status | Last activity | |
|---|---|---|---|---|---|---|---|
Maple, Edmonton Calgary, AB · 4 locations |
Enterprise | DSO Suite | $499 | 112 | Active Override pending | 12 min ago | |
Northland, Edmonton Edmonton, AB · 2 locations |
Multi-location | Clinic Pro | $99 | 54 | Active | 2h ago | |
Sunridge, Calgary Calgary, AB |
Multi-location | Pay-as-you-go | $0 | 38 | Active | 3h ago | |
Bower, Red Deer Red Deer, AB |
Pay-As-You-Go | Pay-as-you-go | $0 | 18 | Active | 4 min ago | |
Cottonwood, Lethbridge Lethbridge, AB |
Growing | Clinic Pro | $99 | 14 | Past-due 3d | Yesterday | |
Reid, Red Deer Centre Calgary, AB |
Solo | Pay-as-you-go | $0 | 0 | Onboarding | 12 min ago | |
Mountain View, Banff Banff, AB |
Solo | Pay-as-you-go | $0 | 6 | Active | 2 days ago | |
Foothills Family Dental Calgary, AB |
Solo | Pay-as-you-go | $0 | 0 | Suspended | 14 days ago |
Showing 8 of 42 customers
Pricing overrides
Per-clinic pricing adjustments. All overrides are time-limited, fully audited, and dual-approval-gated below the Multi-location rate.
Locked guardrails (per CLAUDE.md §3 / Playbook II §9): Phase 1 flat rate active — volume tiers suspended. Dual approval required for any override below $49 PAYG rate. Triple approval (Tier 4 + Tier 5 + Founder) required for any override below $29 platform floor. The system enforces this at the database layer — single-signature submissions below threshold are rejected and queued for the second approver.
DSO Suite Custom per-shift rate
Sets
clinics.per_shift_fee for DSO accounts. Requires dual approval. Floor: $29/shift (Clinic Pro floor — locked).
$
Minimum $29/shift (Clinic Pro floor)
Dual approval required. Submission queues for second approver. Rate goes live only after both signatures. DSO Suite pricing: custom rate + $499/mo or $4,990/yr subscription.
| Clinic | Override | Reason | Created by | Effective | Expires | Status | |
|---|---|---|---|---|---|---|---|
| Maple, Edmonton |
Platform fee $59
vs $49 PAYG rate · −$10/shift · dual approval required
|
Strategic DSO pilot · 4-location commit |
S. Patel Apr 25, 9:42 AM |
May 1, 2026 | Aug 1, 2026 | Awaiting dual approval |
|
| Northland, Edmonton |
Free interests +5/mo
Multi tier 15 → 20 free
|
Partnership CE provider co-marketing |
J. Roth Apr 12 |
Apr 12, 2026 | Oct 12, 2026 | Active | |
| Cottonwood, Lethbridge |
Protection fee $8
vs $12 standard · −$4/shift
|
Recovery Win-back from agency churn |
J. Roth Mar 15 |
Mar 15, 2026 | May 15, 2026 | Expiring <30d | |
| Sunridge, Calgary |
Direct Hire (12% — 0–4 shifts tier)
vs 12% (0–4 shifts tier)
|
Strategic Volume DSO commit |
J. Roth Feb 28 |
Mar 1, 2026 | Mar 1, 2027 | Active |
Full audit log retained. Every override creation, modification, approval, and revocation is logged with admin user ID, timestamp, before/after values, and justification. Audit data is append-only and retained for the lifetime of the clinic relationship plus 7 years.
Bulk feature toggles
Enable or disable a feature flag across all active clinics in one action. Every change writes one append-only audit row per clinic. Reason required.
Platform-wide flag control
Primary use: Phase 2 urgency surcharge activation across all clinics simultaneously
Bulk actions write one audit row per active clinic. At 50 active clinics, a bulk toggle writes 50 append-only records. Reason field is mandatory — a minimum 10-character reason is required before any bulk action fires. This cannot be undone.
| Feature flag | Current state | Min tier | Affected clinics | Bulk action |
|---|---|---|---|---|
Urgency: Expedited surcharge +$8/hr pro · +$4/hr platform · 24–72h shifts |
ALL OFF | Tier 3a+ | 0 / 18 active clinics | |
Urgency: Priority surcharge +$15/hr pro · +$7/hr platform · <24h shifts |
ALL OFF | Tier 3a+ | 0 / 18 active clinics | |
Guaranteed minimum hours Clinic can set guaranteed pay floor at shift posting |
ALL ON | Tier 3a+ | 18 / 18 active clinics | |
Setup / notes time blocks Paid setup + admin time declared at shift posting |
ALL ON | Tier 3a+ | 18 / 18 active clinics | |
PC contractor pathway Allow PC professional corporation engagements |
ALL ON | Tier 2+ | 18 / 18 active clinics | |
Founding Clinic rate lock $29/shift lifetime — contractual commitment |
MIXED | Tier 1 · Dual approval | 3 / 18 active clinics |
Bulk toggles write one append-only row to
clinic_feature_flags per active clinic — same structure as per-clinic toggles. No UPDATE or DELETE permitted. Every row includes: admin_id, reason, previous_state, timestamp.
Subscriptions
Paid subscription management. Renewal cadences fire automatically per Playbook V §4.3.
Active subscriptions
12
+3 this month
MRR contribution
$3,420
+18% MoM
Annual upgrades
3
25% of paid · 17% disc.
Past-due / suspended
1
4 days to suspension
| Clinic | Plan | Cadence | Amount | Renews | Churn risk | Status | |
|---|---|---|---|---|---|---|---|
| Maple, Edmonton | DSO Suite | Annual | $4,990 | Jan 12, 2027 |
Low
|
Active | |
| Coast, Vancouver | DSO Suite | Monthly | $499 | May 8 |
Low
|
Active | |
| Riverwest DSO | DSO Suite | Monthly | $499 | May 18 |
Low
|
Active | |
| Northland, Edmonton | Clinic Pro | Annual | $1,490 | Apr 12, 2027 |
Low
|
Active | |
| Eastside, Calgary | Clinic Pro | Monthly | $99 | May 3 |
Medium
|
Active | |
| Cottonwood, Lethbridge | Clinic Pro | Monthly | $99 | Apr 22 (failed) |
High
|
Past-due 3d |
|
| Heritage, Red Deer | Clinic Pro | Monthly | $99 | May 14 |
Low
|
Active |
Automated reminder cadence
Per Playbook V §4.3 · all sends Stripe-hosted billing portal links
30d before
Annual subscribers
7d before
All subscribers
1d before
All subscribers
Day of fail
Update payment
Day 3 fail
Final notice
Day 7 fail
Auto-suspend
Signup review queue
Flagged signups awaiting manual approval. SLA: 24h. Per Playbook V §7 four-layer defense.
In queue
7
3 over 12h old
Auto-pass rate (7d)
91%
Above 90% target
Avg review time
14h
Under 24h SLA
Rejection rate (7d)
8%
Stable
Pending review · oldest first
Each row shows the flag layer and evidence bundle. Click to review.
3 flags
Layer 2 + 3
Clinic signup
18h in queue · SLA breach in 6h
"Bridgewater, Calgary"
[email protected] · Calgary, AB
Why flagged: Primary contact name "Sarah Chen" matches a registered RDH in CRDHA · same IP created a pro signup 4 hours earlier · email domain reuse across both audiences.
Why flagged: CADA registry returned 2 ambiguous matches for "Marcus Lin" — name + initial pattern not unique. Manual disambiguation needed against licence number.
Why flagged: Signup IP geolocated to Vancouver, BC; declared province Alberta. Possible relocation, possible VPN — manual check needed.
Why flagged: CRA business number verification returned partial match — registered legal name slightly differs from declared trade name. Likely legitimate; needs confirmation.
Why flagged: Same device fingerprint used for a different pro signup 11 days ago (subsequently approved). Possible shared device — confirm.
Why flagged: Email address uses free provider (gmail.com) where business domain is required at signup. Edge case — small clinic may not have a domain yet.
Why flagged: CRDHA directory returned 0 results for licence number. Number may be transposed; manual verification advised.
Pros
All verified professionals. Identity displayed at admin Tier 3 access — full names visible to admins, masked to clinics until interest accept.
Verified pros
187
+24 this month
Active (last 30d)
142
76% utilization
Top Tier (90+)
38
+5 this month
Read-only (lapsed)
2
Awaiting renewal
| Pro | Role | Engagement types | Reliability | Shifts (30d) | Status | Last shift | |
|---|---|---|---|---|---|---|---|
SC Sarah Chen Calgary, AB · 7yr |
RDH | Flex · Locum | 94Top Tier |
12 | CRDHA | 2 days ago | |
PS Priya Sharma Calgary, AB · 5yr |
RDH | Locum · Permanent | 91Top Tier |
8 | CRDHA | 5 days ago | |
DK Daniel Kim, DDS Edmonton, AB · 9yr |
Dentist | Associate · Locum | 82Established |
6 | CDSA | Yesterday | |
ML Marcus Lin Edmonton, AB · 3yr |
RDA | Flex | 76Established |
4 | CADA | 3 days ago | |
OW Olivia Wong Edmonton, AB · 4yr |
RDH | Locum · Associate | 85Top Tier |
7 | CRDHA | Today | |
AT Anika Thompson Calgary, AB · 1yr |
RDH | Flex | 62Developing |
2 | Renewing | 11 days ago | |
RB Robert Brown Red Deer, AB · 6yr |
RDA | Locum | 54Restricted |
0 | Lapsed | 26 days ago |
Reliability tiers (admin view only — not exposed to users): 90+ Top Tier · 75-89 Established · 60-74 Developing · <60 Restricted. Rolling recent window. Composite from 4 weighted components — weights are confidential and never displayed publicly per moat protection rule.
Transactions
Every billed shift, Direct Hire conversion, and subscription charge. Stripe Connect application_fee model — full fee breakdown per row.
Transactions (April)
328
+42 vs March
OWNER ONLY
Gross volume
$31.2K
+18% MoM
OWNER ONLY
Platform revenue
$28.4K
91% of volume
Stripe fees absorbed
$1,142
3.7% of platform rev
| Date | Type | Clinic → Pro | Gross | Pro receives | Platform | Stripe | Net | Status |
|---|---|---|---|---|---|---|---|---|
| Apr 25, 11:32 | Shift fee | Bower, Red Deer → PRO-7F2K9M | $513 | $464 | $49 | −$1.78 | $47.22 | Succeeded |
| Apr 25, 09:14 | Shift fee | Northland → PRO-3R9XBK | $489 | $408 | $81 | −$2.72 | $78.28 | Succeeded |
| Apr 24, 16:08 | Direct Hire | Sunridge → PRO-3R9XBK | $10,200 | — | $10,200 | −$412.10 | $13,787.90 | Succeeded |
| Apr 24, 14:22 | Shift fee | Mountain View, Banff → Daniel K. | $724 | $632 | $92 | −$3.20 | $88.80 | Succeeded |
| Apr 24, 09:00 | Subscription | Maple, Edmonton | $4,990 | — | $4,990 | −$145.01 | $4,844.99 | Succeeded |
| Apr 23, 18:45 | Shift fee | Reid, Red Deer → Marcus L. | $489 | $408 | $81 | −$2.72 | $78.28 | Succeeded |
| Apr 22, 14:30 | Subscription | Cottonwood, Lethbridge | $149 | — | $149 | — | — | Failed |
| Apr 22, 11:15 | Shift fee | Heritage, Red Deer → Olivia W. | $513 | $464 | $49 | −$1.78 | $47.22 | Succeeded |
| Apr 21, 16:42 | Shift fee | Eastside → Anika T. | $489 | $408 (refunded) | $81 (refunded) | $0 (refunded) | $0 | Refunded |
April fee breakdown · Stripe Connect
Application_fee model — clinic charged, pro paid (100% wages), platform receives application_fee. PCI-DSS L1 inherited from Stripe.
Gross volume
$31,210
Pro wages
$22,160
Platform revenue
$28,442
Stripe fees (2.9% + $0.30)
$905
Stripe Connect (0.25%)
$78
Express payouts ($2 × 80)
$160
Net platform revenue (April)
$27,299
Production: render entire card only if JWT claim role === 'owner'. All $ amount exports also restricted to Owner.
Verification
Manual verification queue. Auto-verification at 94% pass rate this week. Items here failed auto-match (Layer 3 of Playbook V §8.3) and need human disambiguation.
In queue
2
Both within SLA
Auto-verified (7d)
94%
Above 90% target
Re-verifications (mo)
187
100% coverage
Lapsed → read-only
2
Renewal pending
Initial verification queue · awaiting manual disambiguation
Auto-verification returned ambiguous or zero matches. Cross-check against regulator portal manually.
Ambiguous
CADA
Submitted 6h ago
Marcus Lin · RDA
Edmonton, AB · Licence: CADA-2024-08-1247
Why manual: CADA registry returned 2 matches for "Marcus Lin" — one in Edmonton, one in Calgary. Licence number provided uniquely identifies the Edmonton record. Confirm visually against portal.
Not found
CRDHA
Submitted 2h ago
Olivia Wong · RDH
Edmonton, AB · Licence: CRDHA-19847
Why manual: CRDHA directory returned 0 results for licence number 19847. Possible transposition (98147? 19487?). Pro contacted via support email; awaiting clarification.
Lapsed credentials · read-only mode active
Continuous re-verification detected expired or suspended licences. Pros cannot accept new shifts until status restored.
| Pro | Role | Licence | Detected | Status | Action |
|---|---|---|---|---|---|
| Anika Thompson | RDH | CRDHA-12892 | 5 days ago | Renewal pending | |
| Robert Brown | RDA | CADA-2018-04-0847 | 11 days ago | Lapsed (no renewal) |
Continuous monitoring (Playbook V §8): All 187 verified pros are re-checked monthly against their respective regulator (CRDHA / CDSA / CADA). Expired or suspended status moves the pro to read-only automatically; existing booked shifts are not auto-cancelled — admin team evaluates regulatory specifics before clinic notification. Audit log retained 7+ years.
Disputes
Timesheet disputes, circumvention flags, and general grievances. Dispute mediation is bundled in the protection fee per Playbook V §3.
Open disputes
1
SLA OK
Resolved (30d)
7
Avg 1.4 days to close
Circumvention flags
3
2 archived (Tier 3 fuzzy)
Dispute rate
2.1%
Below 3% target
Open dispute
1 active mediation in progress.
Timesheet
Mediation in progress
Day 2 of 5 · pro response received
Eastside, Calgary ↔ Anika Thompson
Apr 21 shift · 8h posted, 6.5h disputed by clinic
Clinic position
Pro left at 2:30 PM citing personal emergency. Disputes 1.5h of submitted time. Practice manager confirms departure timestamp via clinic management software.
Pro position
Acknowledges early departure. Submits that 1h was paid lunch (mid-shift, on premises) and 0.5h is fair gap. Requests 7.5h compromise.
Recommended resolution: Approve 7.0h (8h posted − 1h actual gap, lunch counted per Alberta labour standard). Refund $58 to clinic. Both parties notified. Outcome saved to dispute ledger.
Circumvention flags · Tier-classified per Playbook IV-B
Auto-detected pattern matches. Tier 1 = exact match (auto-queue) · Tier 2 = high confidence (human review) · Tier 3 = fuzzy (archive only).
| Flag | Tier | Pro / Clinic | Pattern | Detected | Status | |
|---|---|---|---|---|---|---|
| #FL-2026-0412 | Tier 2 | Daniel K. ↔ Mountain View, Banff | Shift cancelled within NCA window · pro hired by clinic 9 days later (LinkedIn signal) | Apr 12 | Awaiting evidence bundle | |
| #FL-2026-0319 | Tier 3 | Olivia W. ↔ Heritage, Red Deer | Name + city + timing fuzzy match (low confidence) | Mar 19 | Archived (no action) | |
| #FL-2026-0228 | Tier 3 | Marcus L. ↔ unknown clinic | Pattern match below confidence threshold | Feb 28 | Archived (no action) |
Resolution principles: Mediation is included in the platform's bundled protection coverage. Admin team has authority to recommend resolution; both parties must accept or escalate to formal arbitration (Alberta governing law, per ToS §11). Tier 1 circumvention exact matches trigger NCA enforcement workflow with counsel review. Tier 3 fuzzy matches are stored but not actioned to prevent false-positive harassment.
Communications
Admin-initiated outbound messaging. Transactional sends fire automatically; this panel governs announcements, marketing, and platform notices.
Sends (April)
4,218
All channels
Open rate (avg)
62%
Above 50% target
Bounce rate
0.8%
Below 2% threshold
Spam complaints
0.02%
Healthy
Active campaigns
Scheduled and currently sending.
| Campaign | Audience | Channel | Schedule | Status | |
|---|---|---|---|---|---|
| April platform update New CE pipeline export feature |
Pros · 187 | Tomorrow 9:00 AM | Scheduled | ||
| Reliability tier announcement Top Tier badge unlock — 38 pros |
Pros · 38 | Apr 28 | Scheduled | ||
| Q2 clinic newsletter Quarterly update + 2 case studies |
Clinics · 42 | Email (Resend) | May 1 | Draft | |
| Past-due reminder Cottonwood, Lethbridge · 3 days past |
Clinic · 1 | Transactional (SES) | Auto (cadence active) | Sending |
Channel mix
Transactional (SES)
3,840
Receipts, alerts, reminders. ~$0.50/mo cost.
Marketing (Resend)
378
Newsletters, drip. Separate DKIM domain.
Per Playbook VI §5.3: Transactional and marketing always sent from separate subdomains with separate DKIM keys.
System-driven reminder cadences
Automated transactional flows. Configurable in Settings → Cadences. Public-facing language is moat-protected.
| Cadence | Audience | Trigger | Status | Last sent |
|---|---|---|---|---|
| Subscription renewal 7-step cascade |
Subscribers · 12 | Approaching renewal date | Active | 2h ago |
| Timesheet submission Pro-side reminder |
Pros · 12 active shifts | Shift completion + delay | Active | 5h ago |
| Timesheet approval Clinic-side reminder |
Clinics · 8 awaiting | Pro submitted + delay | Active | Yesterday |
| Credential renewal Advance warning sequence |
Pros · 8 expiring <90d | Approaching expiry | Active | 3 days ago |
| Onboarding nudge Incomplete signup recovery |
Inactive · 4 | Signup completion delay | Active | Today |
Analytics
Platform-wide metrics. Updated hourly. Click any KPI for the underlying cohort.
Monthly Recurring Revenue
$3,420
+18% MoM
Annualized Run Rate
$41.0K
Pre-PMF
Net Revenue (April)
$27.3K
+18% MoM
Infrastructure / MRR
1.2%
Within 1-2% target
Signup funnel · Clinics (last 30d)
Land → signup → onboarded → first shift posted → first shift filled.
Landed on for-clinics
1,842
Signup started
142 7.7%
Account verified
98 5.3%
Onboarded (NCA signed)
67 3.6%
Posted first shift
52 2.8%
First shift filled · ACTIVATED
42 2.3%
Cohort retention · Clinics
% still posting shifts in given month after signup.
| Cohort | Size | M1 | M2 | M3 |
|---|---|---|---|---|
| Jan 2026 | 14 | 100% | 93% | 86% |
| Feb 2026 | 11 | 100% | 91% | — |
| Mar 2026 | 13 | 100% | — | — |
| Apr 2026 | 4 | In prog. | — | — |
Healthy retention. 86% M3 retention vs. 65-75% B2B SaaS benchmark. Suggests genuine value delivered post-activation.
Operations metrics (last 30 days)
| Metric | Current | Target | Status | Trend |
|---|---|---|---|---|
| Shift fill rate | 87% | ≥85% | On target | +3pp |
| Time-to-fill (median) | 11h | ≤24h | On target | Improving |
| Auto-verification pass rate | 94% | ≥90% | On target | +2pp |
| Dispute rate | 2.1% | ≤3% | On target | Stable |
| No-show rate | 1.2% | ≤2% | On target | Improving |
| Direct Hire conversions | 4 | ≥2/mo | Above target | +1 vs Mar |
| Subscription churn | 0% | ≤5% | On target | No churn yet |
| NPS (clinics, n=18) | +62 | ≥+40 | Strong | Stable |
Referral fraud review queue
Soft-flagged referrals pending review. Auto-approves after 48 hours if no admin action taken. Hard rejections never appear here.
Hard rejections are permanent and cannot be overridden. Only soft flags appear in this queue. Approving or rejecting a soft flag is logged to the audit trail with your admin ID.
| Referring clinic | Referred clinic | Flag type | Flagged | Auto-approve in | Actions |
|---|---|---|---|---|---|
| Riverbend, Calgary | Pending Clinic A Signed up May 12 |
same_ip | May 12 · 14:22 | 38h 14m | |
| Gaetz Avenue, Red Deer | Pending Clinic B Signed up May 13 |
fast_conversion | May 13 · 09:05 | 21h 53m |
All actions are append-only logged to
referral_fraud_queue. Approved referrals trigger credit issuance immediately. Rejected referrals are permanent — no credit is ever issued.
Posting lock
Tier 3a+
Login: allowed
View records: allowed
Post new shifts: blocked
Existing shifts: protected
View records: allowed
Post new shifts: blocked
Existing shifts: protected
Use for: payment hold, cure breach, minor violation
Read-only
Tier 2+
Login: allowed
View records: allowed
All actions: blocked
Shift posting: blocked
View records: allowed
All actions: blocked
Shift posting: blocked
Use for: dispute investigation, compliance hold
Full suspension
Tier 2 + co-sign
Login: blocked
All access: blocked
Confirmed shifts: reviewed
Lift: Tier 2 co-sign
All access: blocked
Confirmed shifts: reviewed
Lift: Tier 2 co-sign
Use for: ToS violation, fraud, non-payment 72h+
Active locks
| Clinic | Lock type | Source | Reason | Applied | Applied by | Actions |
|---|---|---|---|---|---|---|
| Riverbend, Calgary Calgary, AB · Pay-As-You-Go |
Posting lock | System | Payment default — Stripe charge failed. 72h retry window open. | May 12 · 09:14 | System · auto | |
| Gaetz Avenue, Red Deer Red Deer, AB · Founding Clinic |
Posting lock | System | Founding Clinic cure breach — below 3 shifts/quarter. 30-day cure window active. Day 15 of 30. | Apr 28 · 00:00 | System · auto | |
| Maple Ridge, Calgary Edmonton, AB · Clinic Pro |
Full suspension | Admin | ToS violation — confirmed circumvention event. Pending NCA review and legal escalation. | May 10 · 14:22 | J. Roth (Tier 3a) |
System trigger status
Automated locks — actor: system · append-only audit log
Payment default
Stripe charge fails → posting lock applied immediately
Retry at 24h and 48h automatically
72h unresolved → full suspension
Pro paid from $2,000 reserve fund at 72h
Founding Clinic cure breach
Below 3 shifts/quarter → posting lock
30-day cure window · D1, D15, D28 notifications
Cured → lock auto-lifts, rate preserved
Expired → rate reverts to PAYG permanently
PC lapse (pro-side)
PC registration lapsed → pro posting lock
72h resolution window · pro notified D1
Resolved → lock lifted, PC elections restored
Unresolved → auto Employee reclassification
Lock audit log
Append-only · no UPDATE or DELETE · 7-year retention
| Timestamp | Clinic | Action | Lock type | Actor | Reason (min 20 chars) |
|---|---|---|---|---|---|
| May 12 · 09:14 | Riverbend, Calgary | Lock applied | Posting lock | System · payment_default | Stripe charge rejected for shift #4821. Automatic posting lock per payment default protocol. |
| May 10 · 14:22 | Maple Ridge, Calgary | Lock applied | Full suspension | J. Roth (Tier 3a) | Confirmed circumvention event — pro R.H. contacted directly after interest-send. NCA clock confirmed running from Apr 30. Legal escalation initiated. |
| Apr 28 · 00:00 | Gaetz Avenue, Red Deer | Lock applied | Posting lock | System · cure_breach | Founding Clinic activity below threshold — 1 completed shift in Q1 (minimum: 3). 30-day cure window started. |
| Apr 15 · 11:08 | Parkland, Spruce Grove | Lock lifted | Posting lock | S. Patel (Tier 1) | Payment resolved — Stripe charge succeeded on retry. Clinic confirmed payment method updated. Posting access restored. |
| Apr 14 · 08:45 | Parkland, Spruce Grove | Lock applied | Posting lock | System · payment_default | Stripe charge failed — insufficient funds. Posting lock applied per payment default protocol. 72h retry window open. |
Audit log export
Append-only audit log — every platform event, immutable. Filter by any dimension and export for support, legal, or reconciliation. All exports include a SHA-256 integrity hash.
Audit retention: 7 years
Export via: [email protected]
Export via: [email protected]
Export scope is tier-gated:
Single clinic date range = Tier 4+ · All clinics date range = Tier 3a/3b+ · Full platform export (all time) = Tier 1 only · Forensic export = Tier 1 via [email protected] only
Export filters
Preview & export
| Timestamp (MT) | Event type | Clinic | Professional | Shift ID | Amount | Status | Audit row ID |
|---|---|---|---|---|---|---|---|
| 2026-05-14 09:14:22 | posting_lock | Riverbend, Calgary | — | — | — | system | a4f82c19 |
| 2026-05-13 16:45:11 | shift_completed | Bower, Red Deer | PRO-7F2K9M | SH-4821 | $513.00 | paid | b9e34d07 |
| 2026-05-13 09:00:00 | checkin_gps | Bower, Red Deer | PRO-7F2K9M | SH-4821 | — | verified | c2a17f44 |
| 2026-05-12 14:22:08 | full_suspension | Maple Ridge, Calgary | — | — | — | admin | d5f90a88 |
| 2026-05-11 11:33:45 | interest_sent | Bower, Red Deer | PRO-7F2K9M | SH-4821 | — | pending | e1b62c31 |
Every export includes a SHA-256 integrity hash in the footer row, computed from the full exported dataset. This hash can be verified against the live database to confirm the export has not been altered — making it legally defensible for dispute resolution or regulatory submission.
Scheduled exports
Auto-deliver recurring exports to up to 3 email recipients via [email protected]
| Clinic | Frequency | Recipients | Last sent | Action |
|---|---|---|---|---|
| Bower, Red Deer | Weekly (Monday) | [email protected] | May 12, 2026 |
Direct Hire invoice
Manual billing for permanent-hire conversions. Enter salary and shift count — the system calculates the correct tier fee automatically. One confirmation charges the clinic's saved payment method.
Internal only — Tier 3a+. Fee schedule never shown on public pages or clinic-facing UI.
Year 1 waiver — Owner (Tier 1) only. Non-owners see the checkbox but cannot confirm — system rejects on submit.
Year 1 waiver — Owner (Tier 1) only. Non-owners see the checkbox but cannot confirm — system rejects on submit.
The formula
Shifts completed → determines rate tier
First-year salary × rate tier = raw fee
Fee = max($1,500, min($15,000, raw fee))
First-year salary × rate tier = raw fee
Fee = max($1,500, min($15,000, raw fee))
The floor and cap are hard — the formula never produces a number outside $1,500–$15,000 regardless of salary or tier.
Invoice inputs
$
Owner · Tier 1 only
Admin-only — never visible to clinics
Eligibility check (all must pass): (1) Clinic is within 12 months of account creation. (2) This is their first Direct Hire conversion. (3) Professional was introduced on platform ≥90 days ago. (4) NCA Protected Period still active.
⚠ Counsel ToS amendment required before activating. Every waiver is logged to audit trail with Owner ID + timestamp.
⚠ Counsel ToS amendment required before activating. Every waiver is logged to audit trail with Owner ID + timestamp.
Sliding scale — rate tiers
| Shifts completed | Fee rate | On $85,000 salary |
|---|---|---|
| 0–4 shifts | 12% | $10,200 |
| 5–14 shifts | 8% | $6,800 |
| 15–29 shifts | 5% | $4,250 |
| 30+ shifts | 3% | $2,550 |
Floor: $1,500 — fee never goes below this
Cap: $15,000 — fee never exceeds this
+ GST: 5% added to final fee
Invoice preview
Enter inputs
| Professional | — |
| Clinic | — |
| Shifts completed | — |
| First-year salary | — |
| Rate tier | — |
| Raw fee | — |
| Floor / cap applied | — |
| Direct Hire fee | — |
| GST (5%) | — |
| Total charged | — |
Enter salary and shift count above to see calculation.
Payment method
Select a clinic to see saved payment method
One confirmation tap → Stripe charges saved payment method → Invoice generated → Audit log entry written
Recent Direct Hire invoices
| Date | Clinic | Professional | Shifts | Fee | GST | Total |
|---|---|---|---|---|---|---|
| Apr 24 | Sunridge, Calgary | PRO-3R9XBK | 3 shifts | $10,200 | $510 | $10,710 |
| Mar 11 | Bower, Red Deer | PRO-7F2K9M | 12 shifts | $6,240 | $312 | $6,552 |
Late payment management
Three-strike retry protocol. Stripe auto-retries at 24h and 48h. Payment hold at first retry fail. Full suspension at 72h. Pro paid from reserve fund at suspension trigger.
1 suspended
2 on hold
1
Suspended
No access · 72h+
2
Payment hold
No new posts · 24–72h
0
First failure
Notified · <24h
$2,847
Reserve fund
Target: $3,200 (2× avg week)
Active cases
All state transitions append-only audit logged
| Clinic | Amount owed | Shift | Status | Time in status | Retries | Pro paid? | Action |
|---|---|---|---|---|---|---|---|
|
Riverbend, Calgary
Visa ending 8391 — declined
|
$513.00 | SH-4902 | Suspended | 76h 14min | 2 / 2 | ✓ Reserve paid | |
|
Gaetz Avenue, Red Deer
Mastercard ending 4471 — expired
|
$464.00 | SH-4918 | Payment hold | 31h 02min | 1 / 2 | Shift not yet complete | |
|
Maple Ridge, Calgary
Visa ending 2281 — insufficient funds
|
$578.00 | SH-4925 | Payment hold | 48h 55min | 2 / 2 | Shift complete — suspending at next check |
Three-strike timeline
D0
Charge fails
Status →
payment_failed. Email + in-app notification sent. No posting restriction yet.D1
Stripe auto-retry 1 (24h)
Retry fails → status →
payment_hold. No new shift posts. Confirmed shifts protected. Email + notification.D2
Stripe auto-retry 2 (48h)
Retry fails → still
payment_hold. Email + notification. 72h suspension window opens.D3
Full suspension (72h unpaid)
Status →
suspended. No post/browse/access. If shift complete: pro paid from reserve fund. Debt logged for collection.
Why confirmed shifts are protected: cancelling accepted shifts harms the pro regardless of clinic payment status. Platform absorbs short-term risk; clinic debt collected separately.
Lift suspension
Appends
suspension_lifted entry to audit log. Immediate access restoration.Reserve fund
Below target
$2,847
Current balance
$3,200
Target (2× avg week)
Target = 2× rolling 4-week average weekly pro payout. Recalculated monthly. Reserve held in ring-fenced Stripe balance. Replenished from platform fee revenue when clinic debt is collected.
$513 disbursed to PRO-7F2K9M from reserve (Riverbend, Calgary — SH-4902). Replenish when debt collected.
Resolved — last 30 days
| Clinic | Amount | Shift | Days to resolve | Reserve used | Resolved |
|---|---|---|---|---|---|
| Bower, Red Deer | $513.00 | SH-4711 | 1.5 days | No | May 8, 2026 |
| Northland, Edmonton | $464.00 | SH-4688 | 4.2 days | Yes — $464 from reserve | Apr 29, 2026 |
Reliability score appeals
Pro-submitted appeals on score deductions. 48-hour review SLA. Ops Admin (Tier 3a) only. Every decision logged to audit table. Decision is final — no second appeal per event.
2 pending · 48h SLA
2
Pending review
8
Upheld (reversed)
14
Rejected
36%
Uphold rate
Pending review
Oldest first · 48h SLA from submission
PRO-7F2K9M
31h remaining
Shift: SH-4821
Deduction: −5 pts
Event: Late cancellation (<24h)
Event date: May 10, 2026
Submitted: May 12, 2026
Score after: 94
Appeal reason: Genuine emergency
"Family medical emergency — had to leave immediately. Tried to call clinic but no answer. This was completely outside my control."
Shift record (SH-4821)
Clinic:
Bower, Red Deer
Shift date:
May 10, 2026
Cancellation time:
6h before start
Cancellation reason:
Family emergency (pro stated)
Clinic notified:
Yes — 6h before
Prior cancellations:
0 in 90 days
Decision logged to audit table (append-only) · Pro notified immediately
PRO-3R9XBK
4h remaining
Shift: SH-4688
Deduction: −2 pts
Event: Check-in latency (>15 min)
Event date: Apr 2, 2026
Submitted: Apr 7, 2026
Score after: 88
Appeal reason: Technical issue
"GPS app froze when I arrived at the clinic. I was physically there at 8:58am but couldn't check in until 9:16am when I restarted the app. Clinic can confirm."
Shift record (SH-4688)
Clinic:
Riverbend, Calgary
Scheduled start:
09:00
GPS check-in time:
09:16 (+16 min)
Clinic confirmed late?
Not recorded
App error logged?
Checking system logs
Prior latency events:
0 in 90 days
Decision logged to audit table (append-only) · Pro notified immediately
Resolved appeals — last 30 days
All decisions final · Append-only audit log
| Pro ID | Shift | Event | Deduction | Decision | Reviewer | Resolved |
|---|---|---|---|---|---|---|
| PRO-7F2K9M | SH-4511 | No-show | −15 pts | Upheld | J. Roth (3a) | Mar 16 |
| PRO-5T2NQW | SH-4201 | Late cancellation | −5 pts | Rejected — Policy applies | J. Roth (3a) | Jan 30 |
Content moderation
In-app messaging moderation queue. Auto-filter catches contact info & profanity; ML flags circumvention & harassment. All actions audit-logged.
Flagged messages
8
Pending review
Warnings issued (30d)
14
Across 9 unique users
Active mutes
2
Users currently muted
Suspended accounts
1
Awaiting admin reactivation
Escalation policy tiers
Progressive enforcement per Playbook VI — Chat & Messaging Policy
Tier 1 — Auto-filter
Profanity regex + contact info regex (phone, email, social handles). Message blocked, user warned in-chat.
Tier 2 — Warning
2nd offense in 30 days. Yellow warning issued, admin notified.
Tier 3 — 24h Mute
3rd offense. User cannot send messages for 24 hours.
Tier 4 — 7-day Suspension
4th offense. Account restricted, all active engagements paused.
Tier 5 — Permanent Suspension
5th offense or severe violation. Account locked. Requires admin reactivation.
Flagged messages
Auto-detected or reported — requires admin review
| Time | Sender | Recipient | Engagement | Message | Flag type | Offense # | |
|---|---|---|---|---|---|---|---|
| Jun 21 · 08:14 | Marcus L. RDA · PRO-3KM8VQ |
Eastside, Calgary | SH-5103 | "Hey, just text me at 403-555-0172 to confirm tomorrow's shift" | contact_info | 1 | |
| Jun 21 · 07:52 | Priya S. RDH · PRO-9NF4XT |
Mountain View, Banff | SH-5098 | "This is f***ing ridiculous, you changed the hours AGAIN" | profanity | 2 | |
| Jun 20 · 16:30 | Daniel K. RDA · PRO-2JL7WN |
Heritage, Red Deer | SH-5091 | "Great working with you! If you ever need someone outside the platform, just let me know" | circumvention_attempt | 1 | |
| Jun 20 · 14:05 | Anika T. RDH · PRO-6QP1YR |
Southgate, Calgary | SH-5087 | "You can reach me at [email protected] for the paperwork" | contact_info | 3 | |
| Jun 20 · 11:22 | Olivia W. CDA · PRO-8BH3ZK |
Crowfoot, Calgary | SH-5082 | "Your office is a joke. Worst-run clinic I've ever worked at. Don't bother requesting me again." | harassment | 1 | |
| Jun 19 · 15:48 | Chelsea N. RDH · PRO-5TV2GQ |
Aspen Care, Red Deer | SH-5076 | "Have you tried TempStaff? Their rates are way better for hygienists" | circumvention_attempt | 1 | |
| Jun 19 · 10:15 | Sarah M. RDH · PRO-1DG5HL |
Bridgeland, Calgary | SH-5069 | "Follow me on IG @sarah_rdh_yyc for my availability updates!" | contact_info | 1 | |
| Jun 18 · 09:33 | Tyler B. RDA · PRO-7FW2KP |
Northland, Edmonton | SH-5061 | "Maybe if you paid better you wouldn't have to beg for temps on an app" | user_report | 4 |
Active sanctions
Currently muted or suspended users
| User | Type | Sanction | Reason | Applied | Expires | |
|---|---|---|---|---|---|---|
| Anika T. PRO-6QP1YR |
Pro | Muted 24h | Contact info sharing (3rd offense) | Jun 20 · 14:20 | ~6h remaining | |
| Jordan R. PRO-4CV9BM |
Pro | Suspended 7d | Repeated circumvention attempts (4th offense) | Jun 16 · 09:00 | ~2d remaining | |
| Northland, Edmonton CLN-5XR8TJ |
Clinic | Permanent | Harassment pattern (5th offense — severe) | Jun 10 · 11:45 | Indefinite |
Recent moderation actions
Last 30 days · All actions audit-logged
| Date | Admin | User | Action | Reason | Notes |
|---|---|---|---|---|---|
| Jun 20 | Jamie R. | Anika T. (PRO) | Mute 24h | 3rd contact info offense in 30d window | Auto-escalated from Tier 2 |
| Jun 16 | Jamie R. | Jordan R. (PRO) | Suspend 7d | 4th offense — circumvention attempts | All active engagements paused |
| Jun 14 | Alex P. | Marcus L. (PRO) | Dismissed | Phone number was for emergency contact context | Legitimate use — no action |
| Jun 10 | Jamie R. | Northland, Edmonton (CLINIC) | Permanent suspension | 5th offense — persistent harassment of temp staff | Account locked, engagements cancelled |
| Jun 7 | Alex P. | Priya S. (PRO) | Warning | Profanity in message to clinic — 2nd offense in 30d | Tier 2 warning issued |
| May 29 | Jamie R. | Sarah M. (PRO) | Mute lifted | 24h mute completed, no further incidents | Auto-lifted at expiry |
Chat retention & clearing policy: After an engagement ends, chat history enters a 14-day dispute window (read-only). After 14 days, messages are permanently purged. During the dispute window, either party can flag a conversation for admin review, which preserves it until the dispute is resolved. Metadata (timestamps, flag counts) is retained permanently for compliance.
Settings
Admin team, system configuration, audit log access. Tier 4-5 admins only.
Admin team
6-role, 5-tier hierarchy (Tier 3a = Ops Admin · Tier 3b = Finance). Tier 1 = Owner. Dual approval required below $49 PAYG rate.
| Admin | Tier | Capabilities | Last active | 2FA | |
|---|---|---|---|---|---|
JR Jamie Roth (you) |
Tier 3a · Ops Admin | Customers, Pros, Disputes, Verification, Standard feature flags | Now | Active | Cannot self-edit |
LB L. Bergeron |
Tier 3b · Finance | Billing, reconciliation, Stripe reporting, credit/bonus issuance. No operational controls. | 1h ago | Active | |
SP S. Patel |
Tier 1 · Owner | All capabilities · dual approval · Founding Clinic rate lock · below-floor pricing | 2h ago | Active | |
MK M. Kowalski |
Tier 4 · Support | View-only + ticket response. No financial figures. | Yesterday | Active | |
EA External auditor |
Tier 5 · Auditor | Read-only across everything incl. audit log. Zero write actions. | 14 days ago | Active |
Province expansion state
Four-state model per Playbook III.
Alberta
Active
British Columbia
Waitlist · 12
Ontario
Waitlist · 27
All others (8)
Off
System config
Public pricing visibility
Hidden (locked)
Compute residency
Canada (OVHcloud QC)
Storage residency
Canada (Cloudflare R2)
NCA clickwrap version
v1.0
ToS version
v1.0
Privacy Policy version
v1.0
Audit log retention
7yr + relationship
Audit log access
Append-only ledger. Every admin action, override, approval, rejection, and configuration change.
| Timestamp | Admin | Action | Subject |
|---|---|---|---|
| 2026-04-25 11:32:14 | S. Patel | override.create | Maple, Edmonton · platform fee → $59 |
| 2026-04-25 09:18:02 | J. Roth | signup.approve | Reid, Red Deer Centre · clinic signup |
| 2026-04-24 16:08:55 | S. Patel | directhire.confirm | Sunridge, Calgary → PRO-3R9XBK · $10,200 |
| 2026-04-24 11:42:31 | J. Roth | verification.approve | Olivia Wong · CRDHA-12892 · manual |
| 2026-04-23 14:20:08 | System | credential.lapse | Robert Brown · CADA expired · read-only |
| 2026-04-22 14:30:00 | System | payment.fail | Cottonwood, Lethbridge · $149 · card declined |
| 2026-04-21 16:42:11 | J. Roth | timesheet.refund | Eastside ↔ Anika T. · $489 → refunded |
Security: 2FA mandatory for all admin tiers. SSO via Google Workspace required for Tier 4-5. Audit log is append-only — no admin (including Owner) can edit or delete entries. Forensic export available on request via [email protected].